Transdev’s Meet the Managers events aim to strengthen community connections and enhance customer experiences by bringing leadership directly to service areas.

Recently held at San Francisco Paratransit and Fairfax Connector, these events allowed passengers to provide feedback, share concerns, and offer compliments.

At San Francisco Paratransit, managers engaged with clients in their daily environments, identifying opportunities to improve services and build stronger relationships. Similarly, at Fairfax Connector, the event provided insights into rider needs, helping managers enhance the customer experience.

These initiatives align with Transdev’s commitment to reliability, safety, and innovation. By fostering open dialogue and actively listening to passengers, the company empowers teams to make customer-driven improvements. Transdev plans to expand these events across more locations, reinforcing its mission to deliver tailored, high-quality transportation services.

Transdev’s Meet the Managers 2024-SF-Para17-rotated

The 2024 retrospective film highlights the shared successes of 2024 across the Group.

In 2024, we took on great challenges and achieved shared successes across the globe. Let’s take a closer look.

Australia

  • Melbourne: 9-year contract for the world’s largest tram network.
  • Sydney: Opening of Parramatta Light Rail 12km line


North America

USA

  • Texas – Dallas: 8-year contract including North America’s largest on-demand mobility network.
  • Washington – Everett Seattle: Long term partnership extended with Community Transit.
  • California – Modoc: Contract renewal connecting rural communities.
  • California – Foothill Transit: Partnership extension with a largely sustainable fleet.

Canada

  • Launch of 10 newly gained contract services.
  • Quebec Acquisition of a school transportation company.

 

Europe

 

France

  • Paris: 1,800 drivers mobilized at the world’s largest sporting event.
  • Mulhouse: A 5-year multimodal mobility contract renewal
  • Saint-Malo: A 7-year contract signature
  • Marseille-Toulon-Nice: Launch preparation for France’s first regional train line to be awarded to competition
  • Nancy-Contrexéville: Reopening of a vital regional rail line.
  • Grand Chambéry: Urban transport 5 year contract win.
  • La Rochelle : Multimodal contract gain.
  • Valence-Romans: New 6-year contract launched.

Germany

  • Bavaria: Renewal of the BRB train contract.

Netherlands

  • Utrecht: 50 buses and 3 light rail lines in a 10-year zero-emission contract

Sweden

  • Stockholm: Transforming rail travel with Malartag contract gain.

United Kingdom

  • York: A sustainable depot for an all-electric bus fleet.
    Ireland
  • Dublin: “Worldwide Operator of the Year” award for Light Rail Excellence.

Portugal

  • Barcelos and Covilhã: Further deployment of active mobility modes.

Spain

  • Barcelona: Tramway extension adds capacity for 24,000 more daily passengers.

Czech Republic

  • Frydek-Mistek : Inauguration of 12 new electric buses.

 

South America

Colombia

  • Bogotá: New driver recruitment, retention and wellness programs.

Ecuador

  • Quito: 1 year of metro operations with 44 million trips.

Chile

  • Santiago: Launch of two new bus lines.


2024, a year of 102,000 people serving people putting our passengers’ and teams’ safety first. Training over 98% of our teams. Moving into 2025 with a strong shareholding structure, to continue to deploy safe, reliable & innovative mobility, to empower freedom to move every day.

Transdev has expanded its successful WeRide microtransit service to Peoria, Arizona, as of January 6, 2025, marking the fourth city in the program alongside Avondale, Goodyear, and Surprise.

The Peoria service operates in a 10-square-mile zone, offering on-demand, flexible transit solutions that connect residents to jobs, shopping, recreation, and the Valley Metro network for enhanced first- and last-mile mobility.

WeRide has already achieved notable success, with Avondale exceeding 2 million riders and adding Saturday service, and Goodyear doubling daily ridership. Riders consistently rate the service highly, with app ratings above 4.9 stars. Transdev aims to build sustainable, community-focused transportation solutions, with General Manager Jacob Fritz emphasizing partnerships that deliver measurable benefits to improve quality of life.

Avondale-WeRide vehicle

The Stockholm suburban railway, Roslagsbanan, operated by Transdev Sweden, is set to undergo a major expansion, extending from its current terminus at Stockholm Östra to T-Centralen, the city’s main transportation hub.

The project, estimated to cost 11 billion SEK (950 million euros), is part of the “Sweden Negotiation” agreement, where the state finances large-scale public transport projects in exchange for commitments from municipalities to build new housing. This extension aims to serve the growing population in Stockholm’s suburbs, which are experiencing significant increases in traffic demand.

The new route will feature a 3-kilometer underground tunnel, connecting with Odenplan station to provide links to metro, commuter trains, and bus networks. The project is expected to triple Roslagsbanan’s daily ridership from 50,000 to 150,000 by 2050. Construction is set to begin in 2028, with operations planned for 2038. This extension underscores the region’s commitment to sustainable and efficient public transport as Stockholm continues to grow.

Sydney’s fourth tramway line is opening for service between Westmead and Carlingford.

The new L4 Westmead & Carlingford Light Rail line has received safety approval and will begin passenger services on Friday, 20 December, at 5:00 AM from Carlingford and Westmead stops, and at 5:02 AM from Parramatta Square. The 12km line, featuring 16 stops, connects key locations like Westmead Health Precinct, CommBank Stadium, and three Western Sydney University campuses. The $2.875 billion project, run by Great River City Light Rail (GRCLR), has created 3,420 jobs, with 60% of frontline staff from Western Sydney and 40% women. The project also offered employment opportunities to marginalized communities.

Find out more about Parramatta Light Rail

As part of its support to the academic and research world, Transdev Group has established a partnership with the Sciences Po Paris Urban School to explore the developing context of green finance. 4 students from the "Governing Ecological Transitions in European Cities" Master's program (Daniele GIUSTI, Mateo GOMEZ, Eva MARTINEAU and Adèle STEBACH) examined the main financial tools available to local authorities in Europe, and came to conclusions about their usefulness in supporting the ecological transition in a sustainable way.

Based on an extensive series of interviews with experts and decision-makers from the European Commission (EC), research institutes such as the Observatoire français des conjonctures économiques (OFCE), partner organizations such as the International Association of Public Transport (UITP), European public operators such as the Madrid Metropolitan Transport Company (EMT) and the Budapest Transport Company (BKV), as well as Public Transit Agencies such as the Abruzzo Region in Italy, the students' summary report offers lessons on the state of green financing in Europe.

The report highlights a paradigm shift from European public funding, allocated on a project-by-project basis over a relatively short period of time and based on territorial cohesion and competitiveness criteria, to international funding, of mixed public and private origin, allocated to projects but also in the form of debt and equity, over variable durations and based on Environmental, Social and Governance (ESG) criteria. This observation reinforces our determination to provide our Clients with strong CSRD reporting, enabling them to access ESG funds under the right conditions over the long term.

Tansdev & Sciences Po Urban School's report

Download the publication

Furthermore, the study conducted by the Urban School students makes the link between green financing and public urban development policies, establishing a clear vision of the public mobility policy value chain, which connects urban planning, public mobility policy, contractual forms of service operation and financial flows, demonstrating that the more these elements are aligned, the more sustainable the public policy as a whole is and the more positive ESG impacts it produces.

Based on these analyses, the report makes the following recommendations:

  1. More financial support is needed for everyday mobility, as individual mobility and long-distance travel are strongly supported by national and European public funds.
  2. Most green funds today are directed towards mitigation actions (vehicle electrification, for example) and not enough towards adaptation actions (modal shift); this second area needs much more support.
  3. Transport-oriented development and the management of all forms of mobility by Integrated Transit Agencies on a metropolitan scale are the two initiatives with the greatest impact on urban mobility; the current structure for funds allocation does not sufficiently encourage these two phenomena.
  4. The development and operation of public transit services creates value, both on an individual and collective scale; however, this value is not estimated or recaptured by the industry, which suffers from a significant investment deficit.
  5. In the minds of decision-makers, the private vehicle is still perceived as the main link in the mobility chain, to the detriment of shared mobility: this relationship must be reversed if we are to make a success of the ecological transition in our territories.

Bus operator Transdev is offering a lifeline to workers from the DIY store chain Homebase as they face redundancy this Christmas.

The bus firm, which has nine depots across Yorkshire and Lancashire employing 1,400 people, is offering a guaranteed job interview to any Homebase staff member looking for a new career in 2025.

A total of 49 Homebase stores are either closing down or at risk of closure, placing the jobs of around 2,000 workers in doubt.

The DIY giant’s shops in Clitheroe in Lancashire and Harrogate, Leeds and Selby in Yorkshire are on the list of those facing shutdown, with the Harrogate store already displaying ‘store closing down’ signs.

We’re naturally sad to hear the news about Homebase – they’re a significant retail presence in the communities we serve.

We’d like to offer all Homebase colleagues who hold a current driving licence a guaranteed interview for a driving role with us. Right now, we have opportunities to join our driving teams at our operating centres in Yorkshire and Lancashire.

We’ll teach newcomers how to drive a bus, and pay for their training on and off the road. We’re looking for people who love being the best and are ready to make a fresh start – especially those with retail experience who know how to give our customers a friendly welcome, every time.

In return, we offer a highly competitive pay and rewards package, one of the best in the bus industry, including free travel for you and your partner on our buses and most others across the North – plus discounts on shopping, health and more via our exclusive Transdev Exchange app, and a generous company pension scheme with life cover.

We present awards and rewards to our best performers, and we offer opportunities to progress and develop into other roles with us through our ‘Step Up’ talent development programme. If you’re at Homebase and looking to change direction, we’re keen to meet you to talk about who we are, and what we can offer.

Dale French, Transdev Training Manager 

Transdev The Academy Training Bus T997

Caisse des Dépôts and the Rethmann group have decided to enter into exclusive negotiations with a view to the Rethmann group acquiring a 32% stake in Transdev. This operation would rebalance the respective holdings of the two shareholders, with Rethmann France (S.A.S) becoming majority shareholder, with 66% of the capital, alongside Caisse des Dépôts, who would retain 34% of the capital, underlining the importance of France, Transdev's largest market.

The proposed transaction would take place at the end of an open process that enabled Caisse des Dépôts to select the Rethmann group on the basis of four criteria:

  • Its ability to provide long-term financial and operational support for Transdev's growth in all countries where the group operates;
  • Its commitment to Transdev group's development strategy, particularly in terms of social and environmental responsibility;
  • Its compatibility with the values and objectives of Caisse des Dépôts and its adherence to the governance principles of the proposed transaction;
  • Its commitment to business development and to maintaining its head office in France.

Press release

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Final acceptance of the offer submitted by the Rethmann group would take place at the end of the information/consultation procedure with the Transdev group’s employee representative bodies. The planned transaction would then be completed during 2025, subject to the approval of the relevant administrative and regulatory authorities.

This rebalancing would reflect not only the long-term commitment of Caisse des Dépôts and the Rethmann group, but also the continuity of Transdev’s shareholder base. It would also uphold the managerial stability of the Group, and the pursuit of its strategic development, both in France and internationally, with the team in charge remaining at the helm.

We are proud to strengthen our trusted partnership with Caisse des Dépôts. Together, we will continue the tremendous momentum initiated in 2019, which has enabled Transdev to establish itself as a champion of mobility worldwide, based in France. Transdev will be able to rely on this solid, long-term shareholder structure to meet the challenges of customer satisfaction, employer attractiveness and decarbonization.

Ludger Rethmann, Board member of the family-owned Rethmann Group and Chairman of the Board of Rethmann France SAS

Caisse des Dépôts, a majority shareholder since 2017, has ensured a decisive role in the creation and development of the Transdev group, a French group and world leader in public transport. Caisse des Dépôts will remain an involved shareholder attentive to the success of Transdev, a major player in sustainable mobility, in order to support its development in all territories.

Olivier Sichel, Deputy Chief Executive Officer of Caisse des Dépôts

Reinforcing the Rethmann Group's stake in Transdev, alongside Caisse des Dépôts, would be a tremendous opportunity. The long-term commitment and stability that would result are key success factors in our businesses. Our customers all over the world will be able to count on our commitment and our ability to provide them with the most appropriate solutions, drawn from our experience and global know-how.

Thierry Mallet, Chairman and CEO of Transdev

Transdev United Kingdom has signed an agreement to buy buses and routes from one of Yorkshire’s longest-established bus and coach operators, Reliance Motor Services.

The deal has been completed between the two bus operators for an undisclosed sum, with buses and routes changing hands on Sunday, 19 January 2025.

From the same date, many of Reliance’s bus drivers will join Transdev’s York and Country team, based at its award-winning new depot at Rawcliffe which opened in March of this year.

The agreement involves Transdev’s York and Country subsidiary acquiring 11 buses from Reliance Motor Services, based at Sutton on the Forest north of York for 94 years, as well as its core network of bus routes serving Easingwold, Thirsk and Helmsley plus several villages north of York.

No jobs will be lost as a result of the agreement, and both Transdev and Reliance are committed to working together to ensure a smooth and effective transition for customers and colleagues.

Timetables on the affected routes will remain similar to now, with minor revisions to early morning and evening journeys which currently start from, or terminate at, Reliance’s depot in Sutton on the Forest. Buses acquired from Reliance as part of the agreement will be repainted into the blue colours of York and Country in due course.

We are delighted to be looking forward to expanding our network of routes to the north of York, while welcoming new colleagues to our York and Country operation.

This agreement demonstrates Transdev’s long-term commitment to develop our business here in the north of England. Reliance is a long-established operator with a proud record of customer service, and we will seek to build on this – with all the resources of our green bus depot at Rawcliffe in York.

Together with our new driving colleagues, we’re looking forward to serving our new customers and further strengthening our positive relationship with our local authority partners in York and North Yorkshire. We are people serving people, and this agreement presents an exciting opportunity for us to work together to attract more customers to our newly expanded network.

Henri Rohard, Transdev Managing Director 

While we are sorry to say farewell to our loyal customers on the routes which will see a change of operator, and to several of our drivers, we know they will be in the best hands. Transdev has invested significantly in an impressive new depot in York and has a strong track record of delivering for its customers.

We thank all those who have travelled with us over the years, and our team of drivers, whose hard work and dedication to customer care is reflected in Reliance’s excellent reputation for quality and reliability.

Gary Newby, Reliance Motor Services co-owner

Driving Sustainable Transport in Ireland

Transdev Dublin is proud to partner with Mediaplanet on this Sustainable Transport campaign. This initiative highlights key trends and innovations shaping Ireland’s journey towards a more sustainable future.

Don’t miss insights from our leadership team:

  • Ben Dwars, CEO
  • Eoghan Sweeney, Deputy MD
  • Dave Rooney, Director of Operations

Find out how Transdev Ireland is contributing to a more sustainable light rail network for Dublin.

Business Post Article

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Relax and discover England’s most festive city with cut-price tickets for locals.

York’s leading open top bus tour operator, CitySightseeing York, is unwrapping an early festive gift to its home city – a unique Christmas themed tour bus taking families on a magical journey of discovery, with discounted tickets for locals!

The specially-decorated open top tour bus – bright red to match Santa’s costume – is now offering visitors and local residents the chance to escape the crowds and enjoy an unrivalled view of all the city’s major sights without the hassle of driving.

A festive live guide shares entertaining stories and historic glories of York in Christmases past with everyone on board the newly launched seasonal tour – and locals who bring along proof of their home address in the city or a York Card can ride as often as they like for 24 hours for just £10.

York’s magical Christmas bus now runs every hour through the daytime, seven days a week until Sunday, 22 December, with journeys leaving the tour bus stand at Exhibition Square, opposite Bootham Bar, at 8 minutes past each hour.

All our team are already excited about getting York’s party started early with a bus-load of festive fun for everyone – our seasonal family tour is a real Christmas cracker!

York is always very busy at this time of year, and our Christmas tour bus is the ideal way to take a break from the crowded shopping streets and relax as our entertaining tour guide brings England’s most Christmassy city to life.

When it’s cold outside, that’s no problem as our customers can wait for their tour bus in the warm glow of our historic Bootham Tower HQ – and we’ll offer free hot chocolate and a mince pie to keep everyone happy on our sparkling Christmas bus.

Our tour bus team have even lined up something special for those who might be finding all the festivities a little too much – an invitation to our alternative tour at 38 minutes past each hour, which will not include even a single mention of the word ‘Christmas’ – ideal for the Grinch in your family!

Adam Emmott, City Sightseeing York General Manager 

The program brought together 11 participants to transform knowledge into action and inspire sustainable leadership.

At Transdev, we believe that true expertise goes beyond knowledge—it’s about sharing best practices and empowering others. Last month, we proudly completed the 7th edition of our flagship initiative, the E.Team Master Trainer Program: Personal Transformation.

What is the E.Team ?

The E.Team is Transdev’s global network of over 350 experts spanning 18 countries and 25 areas of expertise. These remarkable individuals are not only leaders in their fields but also collaborative changemakers, driving knowledge-sharing and operational excellence across our organization.
Since its launch in 2018, the E.Team has delivered 1,000+ impactful projects, shaping sustainable solutions and creating a positive impact for local communities worldwide.

Program Highlights: 

  • Conducted November 18–22, 2024, uniting participants globally
  • Representation from 5 countries: Canada, France, Germany, Ireland, and the Netherlands
  • Nearly 70 experts trained globally since 2019
  • Focused on refining facilitation skills and achieving measurable impact.

 

Led by Roy Fairweather, Director of International Development at WDI, this immersive week-long program empowered 11 participants to turn knowledge into action. Through hands-on learning, they honed their behaviors, attitudes, and skills to develop actionable strategies that inspire leadership and deliver real results.

This program embodies Transdev’s dedication to fostering leaders who can drive meaningful change, lead transformative projects, and help shape a brighter, more sustainable future for all.

This course exceeded my expectations in every way, from the comprehensive curriculum to the exceptional instruction. Covering a wide array of topics essential for effective training, including adult learning principles, curriculum design, and advanced facilitation techniques, I am eager to implement my new learnings in my own training sessions.

Tom Maher, Technical Trainer, Transdev Ireland

Spending a week immersed in the master training course at HQ was an unforgettable journey. Collaborating with my colleagues in such a vibrant and enriching environment not only deepened our expertise but also forged lasting connections. The blend of knowledge, camaraderie, and culture made it a truly transformative experience.

Trudy Skinner, Health & Safety Partner, Transdev Canada

I loved participating in the Transdev Master Trainer program. It allowed me to learn a lot about myself and identify concrete ways to enhance my project management style. I appreciated the energy, trust, and talent of my colleagues from all corners of the world.

Cendrine Pitz, Project Director, Transdev France

Transdev North America announces the renewal of its contract with Texas State University.

Transdev U.S. has renewed its decade-long partnership with Texas State University to continue providing operational and maintenance support for the university’s fixed-route shuttle services.

This renewal ensures the continuation of reliable transportation for the campus community, with an annual ridership of 2.43 million passengers. Since 2014, Transdev has supported students, faculty, and visitors, including special event transportation, and recently expanded services to meet growing demand. Transdev’s team, led by General Manager Josh Walker, is committed to delivering safe and dependable service. This ongoing collaboration highlights Transdev’s dedication to community engagement and responsive transit solutions.

Find out more about Transdev's Partnership with Texas State University
Back of Texas State University Bus

In particular, the new concession includes significant service improvements, with 20% more public transport offer in 2028 compared to today, with extended working hours (start, end) and increased frequencies.

True to its long-term commitment, Transdev will be starting the new concession contract immediately with a fleet composed of 100% zero emission buses. The new buses will also offer extra comfort with, among other features, individual seat heating and charging points for smartphones.

Press release

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We are grateful for the Province executives to have confirmed their confidence in Transdev. With this renewal in HWGO, Transdev continues on its successful development track in the Netherlands and our continued push for zero emission public transport solutions, which Transdev has been pioneering in the country since 2017.

Antoine Grange, CEO Europe of Transdev Group

This is an important step forward for public transport on both South Holland islands. We are turning around the trend in public transportation. We are going to reach the smallest villages, even localities that currently have no public transport.

Frederik Zevenbergen regional minister for transportation of the province of South Holland

[From November 5, 2024, unsuccessful applicants for the new HWGO concession award have the opportunity to file objections during a period of six weeks.]

Note: At the end of 2023, Transdev operated in the Netherlands a zero emission fleet composed of 1,071 vehicles, of which 525 electric buses, 500 taxis and 40 trolleybuses.

Transdev Australia & New Zealand has launched its Accessibility and Inclusion Action Plan 2024-2026, outlining concrete measures to improve accessibility and inclusiveness in its transport services and business functions.

 The plan is based on the creation of an inclusive culture, where employees, customers and partners feel respected and valued. It responds to the diverse needs of the communities Transdev serves, focusing on inclusive hiring practices, strengthening partnerships with various industry players and opening up opportunities for all. The plan echoes the changing demographics of the region, where one in five people live with a disability, and the need to design services adapted to an aging and culturally diverse population. The plan is Transdev’s third key document in 2024, following its Reconciliation Action Plan and Gender Equality Plan.

Find out more about Transdev Australia & New Zealand's 2024-2026 Accessibility & Inclusion Action Plan

The official award ceremony at Transdev headquarters took place on Thursday, November 14, 2024, with Pierre Talgorn, Transdev Île-de-France Regional Director, Alain Jounot, Head of AFNOR Group's CSR Department and a CSR representative from Île-de-France Mobilités in attendance.

Transdev Île-de-France initiated this certification project back in 2019. Since then, the company has pursued its efforts to integrate Corporate Social Responsibility (CSR) at the heart of its strategy, structuring its actions and setting concrete targets for continuous improvement.

Press release

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In performing its service business, Transdev relies on the women and men who guarantee the safety and satisfaction of passengers on its routes operated on behalf of Île-de-France Mobilités. Transdev is also working with Île-de-France Mobilités to sustainably transform regional mobility by getting involved in the energy transition of the Bus Operations Centers. Finally, Transdev is a committed partner at the heart of the areas it serves, working alongside local authorities, educational establishments, employment and social players.

This new certification is part of a global process to validate Transdev’s commitments. In fact, since the end of 2023, all Transdev’s regions in France have been triple certified ISO 9001 (service quality), 14001 (environmental performance) and 45001 (health and safety at work), for passenger transport by road (bus and coach), by rail (light rail), and for its airport activities.

This ISO 26000 ‘Confirmed’ certification is the fruit of a collective effort. It testifies to our commitment to offering mobility that respects social and environmental issues. As a major player in passenger transport, we have a responsibility to develop solutions that make a positive contribution to society and the environment.

Pierre Talgorn, Transdev's Regional Director for the Île-de-France region

For Transdev, ISO 26000 certification, which is recognized internationally, represents a guarantee of transparency and credibility with its stakeholders, including Île-de-France Mobilités, local authorities and users. By adopting this reference framework, Transdev Île-de-France is strengthening its position as a trusted partner for the region, and committing itself to a process of continuous improvement in terms of sustainable development.

[1] The ISO 26000 standard, developed in consultation with nearly 90 countries around the world, including France, is structured around 7 themes: Corporate governance / Human rights / Working conditions and relations / Environmental responsibility / Fair practices / Consumer issues and protection / Communities and local development.

Workshop wonders Owen and Matt first to finish bus firm’s unique three-year apprenticeship programme

They’re both in the driving seat for a bright future – Matthew Glass and Owen Baxter are the first to complete bus operator Transdev’s new three-year engineering apprenticeship programme.

Matthew and Owen are both celebrating success in their quest for a top engineering qualification, and are now on course to enjoy above average annual earnings of around £40,000 plus overtime as a fully-fledged engineer.

As Transdev and the wider bus industry continue their transition to zero-emission electric buses, the bus firm says demand for time-served engineers is at an all-time high – making now the ideal time to qualify.

22 year old Owen Baxter beat over 50 applicants in August 2021 for the chance to join Transdev’s The Harrogate Bus Company as a Mechelec Engineering Apprentice. Three years on, he’s now a fully skilled and qualified engineer with an industry-recognised Level 3 qualification.

The term ‘Mechelec’ reflects the combination of mechanical and electrical skills required for the role, along with the ability to track down and fix complex faults and keep buses on the road serving customers across the North of England.

A Mechelec technician has to work with a varied bus fleet from different manufacturers, with inspection, fault diagnosis, repair and testing of electronic and mechanical systems all part of the job – along with everything from replacing a single faulty part to solving complex faults using up-to-the-minute computerised diagnostic equipment.

Owen’s bus journey goes back to Spring 2021, when having completed three years of study at Newcastle College to secure his Level 3 BTEC Extended Diploma in Engineering, he spotted an online advertisement for a coveted apprenticeship at The Harrogate Bus Company’s workshops.

 

Gaining the ability to look at something that doesn’t work, find the cause, and then fix it, is what attracted me to this. The feeling of achievement when you return a bus to the road takes some beating,

I learn something new every day from my colleagues in the workshop and through experience. I was proud to be named as Apprentice of the Year in 2022’s Harrogate Advertiser Excellence in Business Awards, and that success along with the support of my colleagues, family and friends helped me to complete my journey to become a fully qualified engineering technician.

Owen Baxter, New Engineer

Across the Pennines in Lancashire, 24 year old Matthew Glass has also just qualified as a fully skilled Level 3 engineer. Matthew, from Darwen, grew up in an engineering family – his dad was a car mechanic – but nearly didn’t make it to his dream career in the workshop.

As a student, Matthew initially chose to enrol on a college course in accountancy, but soon knew it wasn’t for him. An interim job in a bookmakers made use of his ability with figures, but at heart he knew he still wanted to be an engineer.

 

The best part of the three-year apprenticeship has been seeing the improvement in my ability to trace a fault and repair it. The first time I looked under a bus, it just looked like a big lump of metal, but over the three years I’ve gained a lot of confidence in my ability to do most jobs in the workshop.

The support I have from my colleagues at the Intack workshops in Blackburn is just amazing – they all freely share their experience and I always know that if I can’t work out what’s wrong or how to fix it, they’re always happy to point me in the right direction.

For the future, I’m looking forward to increasing my knowledge and experience of electric buses, and maybe a longer-term step up into managing things. The great thing about having this qualification is that it opens so many doors.

Matthew Glass, New Engineer

Owen and Matthew now hold the industry-recognised Bus and Coach Engineering Technician Standard qualification. Both will now continue with a blend of in-house training and specialist manufacturer technical courses to develop their skills further.

Transdev is always keen to hear from would-be engineers ready to make their mark in the bus industry. Full details of all opportunities and how to get in touch are on the bus firm’s website here >.

Transdev Group With Newly Qualified Engineers Owen and Matthew

Transdev deploys an innovative mystery traveler program, to optimize service quality on its Phoenix bus network, with plans to expand this initiative nationwide.

Transdev North America is launching a rigorous audit program called “Mystery Traveler” and “Mystery Caller” on its Phoenix bus network.

In partnership with an external contractor, trained anonymous evaluators audit service quality according to specific criteria (driver appearance, bus cleanliness, customer service, punctuality).

Data collected through a proprietary platform provides objective and actionable feedback to improve service. According to Rob Killebrew, General Manager in Phoenix, this program is a valuable tool for real-time operations management. The initiative, which involves local Disadvantaged Business Enterprises (DBE), ultimately aims for nationwide deployment to ensure optimal and consistent customer experience.

Find out more about Mystery Traveler Program

From November 5 to 7, 31 Top Managers from 12 countries took part in the 13th edition of IN'PULSE in Paris.

We are delighted to announce that the 13th edition of IN’PULSE was held from November 5 to 7 in Paris, with the participation of 31 Top Managers from 12 different countries.

During these three days of workshops and seminars, organized by the HR department’s Learning and Talent teams, participants were able to learn more about the Transdev Group and make connections between different countries and professions.

The first and third days were held at Transdev’s headquarters in Issy-les-Moulineaux, while the second day took place at the Hôtel de Pomereu, a historic Caisse des Dépôts building. Throughout these days, participants followed and took part in talks from various departments, such as Finance, Human Resources, Digital & Data, CSR, Business Development, as well as priority strategic programs, giving them a global view of Transdev’s international operations, strategic visions, future challenges and corporate culture.

They also had the opportunity to exchange views with high-level executives, who shared their vision of the Group with them.

This edition of IN’PULSE was a real success, thanks to the participants, the speakers and the organizing team!

We look forward to seeing you at the next IN’PULSE, in June 2025!

Operation ‘Twin Tracks’ – Days of Action for the prevention and detection of anti-social behaviour on Luas, Dart and Rail Routes

An Garda Síochána in conjunction with Irish Rail and Luas Operators are running Operation “Twin Tracks“ which will take place on Thursday 7th November. An Garda Síochána will initiate this National “Community Engagement & Rail Safety Partnership” day of operation in partnership with Irish Rail (DART and Intercity rail) and Transdev Ireland (Luas).

The objectives of this initiative are;

  • To ensure public safety by addressing anti-social behaviour, Protecting life and property
  • To engage with the public and provide crime prevention advice
  • To support Irish Rail and Transdev personnel in tackling these issues vindicating the human rights of each individual
  • Preventing crime, bringing criminals to justice, through the detection and investigating of crime, and improving rail safety.

 

The two primary elements to the plan are ‘Community Engagement’ and ‘Rail Safety’, which will be achieved by high visibility public engagement and delivery of crime prevention advice. High Visibility Patrolling will concentrate on Rail and Light Rail transport within the DMR Region and nationwide on intercity routes and will operate between the hours of 3pm and 11pm.

Crime Prevention delivery will involve public engagement by all personnel involved and crime prevention stands based at intercity routes and two Dublin City stations (Connolly & Heuston). Local Crime Prevention Officers and Community Policing Gardaí will operate these community engagement/crime prevention stands at Connolly and Heuston and at various hubs across the regions.