On Thursday, February 20th, managers from Transdev Dublin Light Rail Ltd and Transport Infrastructure Ireland (TII) took a proactive step to engage with passengers on the Luas Red Line. This initiative is part of an ongoing efforts to improve the commuter experience.
Wearing Hi-Vis vests and armed with surveys, the managers took to the Red Line to interact directly with passengers. Their goal was to gather valuable feedback on various aspects of the service. This initiative is not a one-time event. Transdev and TII regularly conduct similar sessions at different times of the day, ensuring they reach a broad spectrum of commuters.
Customer feedback plays a crucial role in shaping the future of the Luas network. By listening to passengers, Transdev and TII can identify areas for improvement and implement solutions that enhance the overall journey. Whether it’s about the quality of service, timeliness, or passenger comfort, these direct interactions help make informed decisions.
This initiative reflects Transdev and TII’s commitment to maintaining a high standard of service on the Luas. They aim to ensure that passengers feel heard and valued. The positive engagement between managers and customers fosters trust and transparency, which is essential for continued growth and improvement.
A special thank you goes out to the passengers and managers who participated in the event. Their involvement plays a key role in making the Luas a more efficient and customer-friendly service.
By actively seeking passenger input, Transdev and TII demonstrate their dedication to enhancing the commuting experience for everyone.