Transdev's T.Ex (Transdev Experience) program is transforming public transit systems across America through focused workshops that evaluate and enhance the passenger experience. These collaborative sessions bring together employees, operational teams, and community stakeholders to analyze the entire customer journey and implement tangible improvements.
The workshops employ data-driven approaches to identify passenger needs and develop actionable solutions for both paratransit and fixed-route services. By focusing on clearer communication, community partnerships, and better training—especially for serving passengers with disabilities—Transdev demonstrates its commitment to continuous improvement.
Implementation of these initiatives is already underway in locations from Illinois to California, with particular emphasis on technology enhancements for ADA paratransit services. Through the company’s Mobility Options business line, Transdev is also managing ADA eligibility certification processes, further reinforcing their dedication to creating more accessible, efficient, and passenger-focused public transportation systems.
